Market Research Project Director

As a Project Manager, you will be the expert in planning, directing and coordinating projects and managing clients while providing world-class customer service.

Responsibilities: Project Related

  • Develop project plans, cost estimates, scope analysis, resource requirements and schedules for client projects to ensure the goals and objectives are accomplished within itracks’ prescribed quality standards
  • Collaborate with Product Developers to deliver project specifications within the established timeframe
  • Negotiate with clients to satisfactorily resolve issues or problems that may arise during a project’s lifecycle
  • Liaise with the clients and vendors throughout the project lifecycle, ensuring all parties are informed of status, while promoting high standards of professionalism
  • Contract and supervise vendors to deliver outsourced services
  • Simultaneously manage multiple projects, ensuring deadlines are met
  • Be available to respond to clients outside of typical work hours

Responsibilities: Client Related

  • Develop clients’ knowledge of itracks software and how to best apply it to their research needs
  • Assist in training clients on use of the software
  • Teach best practices and methods specific to online research
  • Partner with Sales to grow existing accounts and work cooperatively to deliver bid requests in a timely manner

Qualifications:

  • Exceptional organizational and time management skills
  • Strong skills in leadership, planning, management and control of projects
  • Strong written, oral and interpersonal communication skills
  • Capable of working independently on projects and also collaborating as a team member
  • Attention to detail, flexible and adaptable to change
  • Excellent MS Office skills

Education and/or Experience:

  • Post-secondary education in Business Administration or equivalent
  • Experience in the IT industry an asset
  • PMP certification or PMI membership is an asset
  • Previous experience in a Project Management role

To apply for this position send your resume to us at humanresources@itracks.com.