itracks is seeking a Software Technical Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants. This position is a daytime / early evening shift.

Responsibilities:
  • Provide technical support for itracks’ software applications
  • Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants
  • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
  • Perform technical calls for participant recruitment
  • Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
  • Contribute to sales growth by delivering high quality technical support
  • Work effectively in a team environment for the good of the company as well as individuals
  • Perform other duties as may be assigned or requested
Qualifications:
  • Some post-secondary education, preferably in computer technology, or related work experience
  • Candidate must be fluent in English and French
  • Excellent organizational skills
  • Ability to work both independently and in a team environment
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook
  • Ability to work under pressure in a face-paced work environment

To apply for this position send your resume to humanresources@itracks.com.

Please quote the job title on your application.