Operations Assistant – itracks

Operations Assistant

itracks is seeking an Operations Assistant to complete a variety of operations tasks related to client projects. This position is a daytime / early evening shift.

  • Provide internal operations support using itracks’ software applications.
  • Perform confirmation, reminder and technical calls for research study recruitment.
  • Assist the operations team in a variety of clerical tasks in relation to itracks research studies.
  • Liaison between external project participants and itracks’ Operations Department including reporting feedback from research participants.
  • Respond to research participant inquiries and perform problem solving effectively and in a professional and timely manner.
  • Pursue self-development to provide top-quality customer service, and increase itracks software products mastery, and increase industry knowledge.
  • Contribute to sales growth by delivering high quality technical support.
  • Work effectively in a team environment for the good of the company as well as individuals.
  • Perform other duties as may be assigned or requested.
  • Ability to work both independently and in a team environment.
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook.
  • Ability to work under pressure in a face-paced work environment.
  • Good communication skills – phone and written. Telephone experience is an asset.


To apply for this position send your resume to humanresources@itracks.com.

Please quote the job title on your application.


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