Software Support Specialist & Web Developer – Full Time – itracks

Software Support Specialist & Web Developer – Full Time

itracks is committed to rewarding high achieving individuals who exemplify innovative thinking and dedication. By expecting great things from ourselves we inspire a high level of commitment, innovation, and responsibility.

We are looking for Software Support Specialist/ Web Developer to join our team.

As a Software Support Specialist & Web Developer, you will be responsible for the following:
  • First level technical support for itracks’ proprietary qualitative research software application
  • Liaison between project participants and itracks’ Operations; distribute feedback regarding participant comments and concerns
  • Respond to participant inquiries and problem solving in a professional and effective manner
  • Assist in the development of training documentation as required
  • Confirmation calls for participant recruitment
  • Web development of a client portal
  • Development of marketing materials

This position must be performed out of the Saskatoon office location.

  • Post-secondary diploma, certificate or degree
  • Strong communication skills, customer service skills and computer / software skills
  • Web development experience using WordPress or a similar management software
  • HTML and Javascript programming skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to document processes and procedures effectively
  • Superior organizational and time management skills

To apply for this position send your resume to us at


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