itracks is seeking a Software Technical Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants.  This position is a Part Time Position with the possibility of moving to full time.  Shifts are typically afternoons and early evenings.

  • Provide technical and client support for itracks’ software applications
  • Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
  • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
  • Perform technical calls for participant recruitment
  • Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
  • Contribute to sales growth by delivering high quality technical support
  • Work effectively in a team environment for the good of the company as well as individuals
  • Perform other duties as may be assigned or requested
  • Some post-secondary education, preferably in computer technology, or related work experience
  • Candidate must be fluent in Spanish and English (oral and written)
  • Excellent organizational skills
  • Ability to work both independently and in a team environment
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook
  • Ability to work under pressure in a face-paced work environment


To apply for this position send your resume to

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