FAQs

What about tech support?

February 2nd, 2021|

itracks support staff are just a phone call or text chat away. If you want a dedicated team member to provide support while your group is running, we now offer a concierge service that can be booked with at least 48 hours notice. Dedicated concierge service is $100 per hour, billed in .5 hour increments

Can you help me find a moderator?

January 25th, 2021|

For recruiting, our partner organization OnlyQual will be happy to help you find a suitable recruiter from the itracks Trusted Partner Network. Please contact us for more details. 

Can I add users to my account on top of the limit that comes with my subscription?

January 18th, 2021|

Solo subscriptions are limited to one user. Team and Agency level subscribers can add users at a cost of $300 per month (for monthly subscribers) or $1200/year (for annual subscribers). Companies wishing to support a much larger amount of users than the 10 that come with our Agency level are encouraged to talk to us

Can I do a “dry run” or “practice group”?

January 18th, 2021|

Yes, absolutely - as soon as you purchase your subscription, you can do as many practice runs as you want. Just remember that any data consumed as part of the practice session (e.g., via recording outputs) will count toward your storage limit, so you may want to delete these from your account before performing your

What training is available for itracks Realtime?

January 18th, 2021|

Solo and Team level subscriptions each come with a first-time training session with one of our talented itracks team members. Annual subscriptions at the Agency and Enterprise levels can receive further training sessions as requested. For additional training above that included in your subscription, we have a number of video tutorials and articles accessible 24/7

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