What about tech support?

February 2nd, 2021|

itracks support staff are just a phone call or text chat away, with help desk access available for every group. If you want a dedicated team member to provide support while your group is running, we now offer a concierge service that can be booked with at least 48 hours notice. Dedicated concierge service is

Can you help me find a moderator?

January 25th, 2021|

For moderating, we are happy to help you find a suitable moderator from the itracks Trusted Partner Network. To find a Moderator in the itracks Trusted Partner network, visit https://trusted.itracks.com. 

What training is available for itracks Realtime?

January 18th, 2021|

Solo and Team level subscriptions each come with 24/7 access to a full, ever-evolving catalogue of training articles and videos in our Knowledge Base, accessible through your GO account. Agency level subscriptions receive a 1-hour private training session with a member of the itracks team. We encourage you to either designate a representative from your

Can I do a “dry run” or “practice group”?

January 18th, 2021|

Yes, absolutely - as soon as you purchase your subscription, you can do as many practice runs as you want. Just remember that any data consumed as part of the practice session (e.g., via recording outputs) will count toward your storage limit, so you may want to delete these from your account before performing your

Can I add users to my account on top of the limit that comes with my subscription?

January 18th, 2021|

Solo subscriptions are limited to one user. Team and Agency level subscribers can add users at a cost of $300 per month (for monthly subscribers) or $1200/year (for annual subscribers). Companies wishing to support a much larger amount of users than the 10 that come with our Agency level are encouraged to talk to us