Career Opportunity

Software Technical Support Specialist (Full Time)

itracks is seeking a Software Technical Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants.  This position is a Full Time Position with the possibility of career advancement opportunities in the future.  Shifts are typically afternoons and evenings.

 

Responsibilities:

  • Provide technical and client support for itracks’ software applications
  • Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
  • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner
  • Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
  • Contribute to sales growth by delivering high quality technical support
  • Work effectively in a team environment for the good of the company as well as individuals
  • Assist with creating documentation and help desk articles
  • Perform other duties as may be assigned or requested

Qualifications:

  • Some post-secondary education, preferably in computer technology, or related work experience
  • Excellent organizational skills
  • Ability to work both independently and in a team environment
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook
  • Ability to work under pressure in a face-paced work environment
  • A high level of English fluency (written and verbal) is required  
  • Fluency in other languages is an asset but not a requirement 
  • Candidates must be located near Saskatoon, Saskatchewan 

To apply for this position send your resume to humanresources@itracks.com

Please quote the job title on your application.