Career Opportunities
Looking to advance your career in technology or market research? Well it’s what we eat, drink and sleep around here – so we’d love to hear from you!
itracks employs only the best forward-thinking individuals who will “assume first it can be done.” itracks hires top talent in programming, client services, sales, marketing and administration. Make it easier for us to track you down by sending your resume to humanresources@itracks.com.
We look forward to analyzing your data.
Open Positions
Thank you for your interest in joining our team!
itracks is seeking a Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants. This position has the potential to move to part-time or full-time hours for the right candidate.
Find more information on the position below. We appreciate your interest and look forward to potentially working with you in the future!
Support Specialist
itracks is seeking a Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants. This position has the potential to move to part-time or full-time hours for the right candidate.
Responsibilities:
- Host and provide support in research-based video meetings using itracks software
- Provide phone, chat, and email support fro itracks' proprietary applications
- Liaison between external project participants and itracks' Operations Department, including reporting feedback from participants to the software development team
- Respond to participant and client inquiries and perform problem-solving effectively and in a professional and timely manner
- Pursue self-development to provide top-quality customer service, and to increase itracks' software products mastery and industry knowledge
- Work effectively in a team environment for the good of the company as well as individuals
- Perform other duties as may be assigned or requested
Qualifications:
- Some post-secondary education, preferably in computer technology, or related work experience
- Candidate must be fluent in English. Candidates who can also speak French or Spanish will be given priority for the position
- Excellent organizational skills
- Ability to work both independently and in a team environment
- Highly proficient in Microsoft Office, including Word, Excel, and Outlook
- Ability to work under pressure in a fast-paced work environment
To apply for this position, send your resume to humanresources@itracks.com.
Please quote the job title on your application.