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Client Services

Think of us as an extension of your team. Our Client Services team provides comprehensive session support to ensure all stakeholders, participants, clients, and moderators, experience smooth, productive research sessions. We handle the technical complexities and operational details so you can focus on gathering valuable insights from your research.

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What This Means for Your Research Sessions 

Never Worry About First Impressions Again 

We create welcoming session environments and support moderators in setting the perfect tone for open, honest discussions. 

 


Zero Technical Disruptions Guaranteed

Seamless platform operation, instant connectivity issue resolution, and expert management of polls, chat, and multimedia tools. 

 

Effortless Participant Flow 

Professional waiting room coordination and smooth participant admission/dismissal throughout your sessions. 

 

Your Behind-the-Scenes Communication Hub 

Seamless liaison between client backroom and moderator, plus handling all participant incentive inquiries. 

 

Headshot of Jeff Bierer
Built with researchers, observers and participants in mind.

“We’ve never had a project with observers where they didn’t ask a question. And there’s something significant they’re asking, something in the discussion that has sparked a curiosity they weren’t thinking about previously.”

Robert Danoff,
Partner, BrandOutlook,

We're With You Every Step of the Way 

Let's take your projects to the next level with dedicated client support.

Trusted by Organizations Worldwide
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