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Technical Assistance

At itracks, client support is our top priority. Whether you're preparing for a project, in the middle of fieldwork, or wrapping up your research, our team is ready to assist—no bots, no long waits, just real help from real people.

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Your Support Options



Get Help in 70 Seconds or Less 

Need quick help? Our LiveChat connects you directly to a real member of our Client Services team — no chatbots or automated responses. Get real-time support with an average response time of 70 seconds. 

👉 Click the chat icon in the bottom-right corner of your screen to get started. 

 




Talk to an Expert Right Now 

Call us toll-free at 1.888.525.5026 during business hours, with after-hours support available for live sessions.

Our knowledgeable team walks you through any questions before, during, or after your project. 

 



Email Support That Actually Responds 

Send detailed support requests to help@itracks.com with our industry-leading 16-minute average response time. Perfect for less urgent inquiries and comprehensive support needs. 

 

Headshot of Jeff Bierer
Built with researchers, observers and participants in mind.

“We’ve never had a project with observers where they didn’t ask a question. And there’s something significant they’re asking, something in the discussion that has sparked a curiosity they weren’t thinking about previously.”

Robert Danoff,
Partner, BrandOutlook,

We're With You Every Step of the Way 

From project kickoff to final deliverables, we provide responsive, personalized support whenever you need it, no matter what stage of research you're in. 

Trusted by Organizations Worldwide

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