The Data Retention Policy is designed to protect personal information and reduce strain on our servers.

Qualitative and Quantitative Project Data Retention

  • For privacy best practices, upon completion of a project, data with personal information should be deleted.  Itracks technical support staff are ready and able to assist you with downloading transcripts, video and audio files.  We can also assist you with deleting interviews and focus group activities after they have been completed or deleting or editing a specific user’s data.
  • Project data will be removed from Itracks’ systems 2 years after the project close date.
  • Itracks reserves the right to change its data retention policy as required to ensure compliance with any applicable laws, industry membership requirements or other valid business process reasons. Changes to this policy will be communicated to clients to ensure adequate notice.