Pricing Options

The flexibility you require for the solution you deserve.

Prices are in USD

Switch To Annual Plan

Monthly Plan

Save up to 67%

Solo

For individuals and consultants.

$399/month
Billed annually

  • One active user
  • Unlimited groups
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Access to full catalogue of training articles and videos
  • Activity management
  • User management
  • Communication management
  • Single project language
  • Text-based chat
  • Realtime Video
  • Virtual Backroom
  • Realtime reporting
  • Digital registration + consent

75 GB included storage

Get Started

Team

Collaborate with teammates.

$599/month
Billed annually

  • Up to 5 active users
  • Time selection
  • Automated scheduling
  • Additional languages
  • Everything included in Solo
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language

200 GB included storage

Get Started

Agency

Welcome to your branded virtual research facility.

$999/month
Billed annually

  • Up to 10 active users
  • Designated Client Success Associate
  • 1 hour private training session
  • Survey Integration
  • Custom Branding
  • Everything included in Team
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language

350 GB included storage

Get Started

Enterprise

Custom service packages designed to meet your larger Enterprise’s unique needs.

  • Everything included in Agency
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language
Get Started

Solo

For individuals and consultants.

$999/month
Cancel anytime

  • One active user
  • Unlimited groups
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Access to full catalogue of training articles and videos
  • Activity management
  • User management
  • Communication management
  • Single project language
  • Text-based chat
  • Realtime Video
  • Virtual Backroom
  • Realtime reporting
  • Digital registration + consent

75 GB included storage

Get Started

Team

Collaborate with teammates.

$1,499/month
Cancel anytime

  • Up to 5 active users
  • Time selection
  • Automated scheduling
  • Additional languages
  • Everything included in Solo
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language

200 GB included storage

Get Started

Agency

Welcome to your branded virtual research facility.

$2,499/month
Cancel anytime

  • Up to 10 active users
  • Designated Client Success Associate
  • 1 hour private training session
  • Survey Integration
  • Custom Branding
  • Everything included in Team
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language

350 GB included storage

Get Started

Enterprise

Custom service packages designed to meet your larger Enterprise’s unique needs.

  • Everything included in Agency
  • Unlimited Realtime projects
  • Unlimited Realtime activities
  • Activity management
  • User management
  • Communication management
  • Single project language
Get Started

FAQ

  • What counts as a user?

    Users that count toward your subscription limit include Project Manager or Moderator level users, and Observer-level users who are employed by the company purchasing the subscription. Participants and third-party observers do not count towards the user limit.

  • Can I add users to my account on top of the limit that comes with my subscription?

    Solo subscriptions are limited to one user. Team and Agency level subscribers can add users at a cost of $300 per month (for monthly subscribers) or $1200/year (for annual subscribers).

    Companies wishing to support a much larger amount of users than the 10 that come with our Agency level are encouraged to talk to us about an Enterprise package so that we can custom design a subscription to fit your needs.

    Not sure what counts toward your User limit? Please see the question above for a full explanation.

  • What if I only want to use Realtime for one project?

    If you only want to use Realtime for one project, we recommend the monthly subscription. There’s no long-term commitment, you can cancel anytime, and we’ve priced Realtime so competitively that even with unlimited projects for the month, your cost will be on-par with most project-based pricing that you’ll find in the industry. Plus, as an added bonus, you can have unlimited practice groups, and use the software however you like for that month,  maybe even add another project or two!

  • What if I run out of storage space?

    First things first: don’t worry, your project will not be interrupted because of storage. If you do happen to want more secure storage than comes with your subscription, you can absolutely purchase more – just contact us and talk to one of our team members and they’ll get you set up. 

    You can see how much storage you have used and available space remaining by logging into your GO account.

  • What about tech support?

    itracks support staff are just a phone call or text chat away, with help desk access available for every group. If you want a dedicated team member to provide support while your group is running, we now offer a concierge service that can be booked with at least 48 hours notice. Dedicated concierge service is $100 per hour, billed in .5 hour increments with a minimum of 1 hour. To book this, please contact us.

  • Can I use Realtime outside of North America?

    At this time, video focus groups and interviews via itracks Realtime are only available for North American clients. We are working hard on a solution to give Realtime global reach, which will be announced shortly. In the meantime, itracks offers Text Chat groups via Realtime across the globe, and video focus groups and interviews via Adobe Connect for our clients outside of North America.

  • Can you recruit my groups for me?

    For recruiting, we are happy to help you find a suitable recruiter from the itracks Trusted Partner Network. To find a Recruiter in the itracks Trusted Partner network, visit https://trusted.itracks.com

  • What training is available for itracks Realtime?

    Solo and Team level subscriptions each come with 24/7 access to a full, ever-evolving catalogue of training articles and videos in our Knowledge Base, accessible through your GO account.

    Agency level subscriptions receive a 1-hour private training session with a member of the itracks team. We encourage you to either designate a representative from your company to attend this training and relay information, or coordinate a time and day that works with as many users in your company as possible.

    Additional 1-hour training sessions are available at a cost of $200 USD.

    And, don’t forget, since there are unlimited projects included in your subscription, you can practice anytime – just delete any recordings or media that you don’t need anymore after you’re done practicing so that you can free up your storage space. We highly recommend conducting at least one “practice” group before your first real project in order to get familiar with the software.

  • Can I do a "dry run" or "practice group"?

    Yes, absolutely – as soon as you purchase your subscription, you can do as many practice runs as you want. Just remember that any data consumed as part of the practice session (e.g., via recording outputs) will count toward your storage limit, so you may want to delete these from your account before performing your real groups. 

  • Can you help me find a moderator?

    For moderating, we are happy to help you find a suitable moderator from the itracks Trusted Partner Network. To find a Moderator in the itracks Trusted Partner network, visit https://trusted.itracks.com

  • Find the Solution that’s Right for You.

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