Casual Support Specialist
itracks is seeking a Casual Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants.
This position is an in-office position in our Saskatoon headquarters. It has a potential to moving to part to full time hours for the right candidate. Itracks’ help desk is open 5am to 9pm ET Monday through Friday, CST.
Responsibilities:
- Provide software and client support for itracks’ proprietary applications
- Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
- Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner
- Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
- Contribute to sales growth by delivering high quality concierge support
- Work effectively in a team environment for the good of the company as well as individuals
- Perform other duties as may be assigned or requested
Qualifications:
- Some post-secondary education, preferably in computer technology, or related work experience
- Candidate must be fluent in English
- Excellent organizational skills
- Ability to work both independently and in a team environment
- Highly proficient in Microsoft Office including Word, Excel, and Outlook
- Ability to work under pressure in a face-paced work environment
To apply for this position send your resume to humanresources@itracks.com
Please quote the job title on your application.