Casual Support Specialist

itracks is seeking a Casual Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants.

This position is an in-office position in our Saskatoon headquarters.  It has a potential to moving to part to full time hours for the right candidate.  Itracks’ help desk is open 5am to 9pm ET Monday through Friday, CST.

Responsibilities:

• Provide software and client support for itracks’ proprietary applications
• Liaison between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team
• Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner
• Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge
• Contribute to sales growth by delivering high quality concierge support
• Work effectively in a team environment for the good of the company as well as individuals
• Perform other duties as may be assigned or requested

Qualifications:

• Some post-secondary education, preferably in computer technology, or related work experience
• Candidate must be fluent in English
• Excellent organizational skills
• Ability to work both independently and in a team environment
• Highly proficient in Microsoft Office including Word, Excel, and Outlook
• Ability to work under pressure in a face-paced work environment

To apply for this position send your resume to humanresources@itracks.com

Please quote the job title on your application.